سياسة الاسترداد والإلغاء

We aim to provide reliable travel services and a smooth booking experience. Please review our refund and cancellation policy before making a reservation.

Tour Cancellations

Cancellation requests must be submitted before the scheduled tour date. Refund eligibility may vary depending on the type of tour or service booked.

Refund Eligibility

Eligible refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.

Non-Refundable Services

Some promotional offers, special discounts, last-minute bookings, and selected travel services may be non-refundable. This will be clearly indicated during the booking process.

Changes to Bookings

Requests to modify travel dates or services are subject to availability and may require additional charges.

No-Show Policy

Failure to attend a booked tour or service without prior notice may result in the full booking amount being non-refundable.

Force Majeure

Refunds may not be available for cancellations caused by events beyond reasonable control, including severe weather, government restrictions, natural disasters, or other unforeseen circumstances.

Processing Time

Approved refunds are typically processed within 7–14 business days, depending on the payment method and financial institution.

Contact

If you have any questions regarding cancellations or refunds, please contact our support team before submitting your request.